الشحن
Last updated: 2 November 2026
Bruvé Jewels ships from Los Angeles, California, United States to supported destinations worldwide. Delivery availability and the applicable shipping service are shown at checkout.
Dispatch
We normally dispatch orders within 2–3 business days after payment confirmation. Business days exclude weekends and applicable public holidays. Any different lead time will be shown before purchase. Delivery estimates below begin after dispatch and are additional to the processing period.
Tracked delivery rates
| Destination | Standard tracked shipping | Free shipping from | Estimated transit after dispatch |
|---|---|---|---|
| United Kingdom | £2.99 GBP | £150 GBP | 3–5 business days |
| United States | $5.99 USD | $150 USD | 5–8 business days |
| Australia | $9.99 AUD | $280 AUD | 5–8 business days |
| Canada | $9.99 CAD | $280 CAD | 5–8 business days |
| European Union | €6.99 EUR | €150 EUR | 5–8 business days |
| Other supported international destinations, including the UAE | £9.99 GBP | £200 GBP | 5–8 business days |
Free-shipping eligibility and any currency conversion are calculated at checkout using the applicable order value and destination. Review your final shipping charge before paying. Specific promotions or service availability may change the options offered.
Duties and import charges
We cover import duties for deliveries to the United Kingdom, United States, Australia, Canada and United Arab Emirates. UK, Australian, Canadian and EU tracked services are currently offered without additional import tariffs or taxes payable on delivery.
Coverage for other destinations varies. Any destination-specific charges payable by you should be disclosed before purchase. If checkout does not make duty or tax coverage clear, email us before ordering so we can confirm it. We do not promise duty-paid delivery to every country.
If you receive an unexpected customs payment request for a delivery advertised as duty- or tax-covered, contact us with the order number and notice so we can investigate and arrange payment or reimbursement as appropriate.
Refusal to pay customs charges
If import duties or taxes were clearly disclosed before purchase as your responsibility and you decline to pay them, the carrier may return the parcel to us. Where permitted by law, any refund may be reduced by reasonable, documented return-to-sender costs actually charged to us. Original shipping fees remain subject to our Returns & Refunds Policy and your statutory rights. We will explain any deductions and process refunds within the applicable legal deadlines.
This does not apply to charges we agreed to cover, charges caused by our error, or charges that were not properly disclosed. If an order was advertised as duty- or tax-covered, contact us before refusing delivery so we can resolve the charge. Refusing a parcel does not automatically cancel your order; please also email us if you wish to cancel. Refusal does not automatically forfeit your entire payment or remove mandatory consumer rights.
Tracking and delivery
We provide tracking details when your order is dispatched. Tracking updates may take time to appear after a parcel is handed to the carrier. Please provide a complete delivery address and any contact information needed by the carrier or customs authority.
Delivery estimates are not guaranteed dates. Customs checks, remote destinations, peak periods, severe weather and carrier disruption can affect transit. If we cannot dispatch within the promised period, we will contact you with an updated timeframe and any cancellation or refund options required by law.
Address changes
Email us as soon as possible if you need to change your delivery details. We will try to update an order before dispatch, but changes may be unavailable once the parcel is with the carrier. We will explain any available options and confirmed additional costs before arranging them.
Delayed, lost or damaged parcels
Contact bruve.jewels@gmail.com if your order has not arrived within the expected period, tracking appears incorrect, or the parcel arrives damaged. Include your order number and available details. Photographs of damage and packaging can help our investigation.
We will investigate with the carrier and arrange the appropriate resolution under applicable law. Referring a matter to the carrier does not remove our responsibilities as the seller. A tracking delivery scan alone does not prevent you from reporting a genuine non-delivery issue.
Returns
Returns go to our Los Angeles returns location after you contact us for instructions. Original shipping fees are non-refundable for change-of-mind returns, except where applicable law requires otherwise. Customers also pay change-of-mind return postage, including international postage where applicable. See our Returns & Refunds Policy for the 14-day notification window, seal conditions, mandatory delivery-fee refunds and refund process.
Contact
Bruvé Jewels is operated by Bruvé Jewellery Ltd.
Registered address: 124–128 City Road, London EC1V 2NX, England, United Kingdom.
Operations: Los Angeles, California, United States.
Email: bruve.jewels@gmail.com.